Terms & Conditions
Last updated 8 August 2026
Welcome to Loop. These terms are the agreement between you and Panrock Technologies Ltd when you use Loop, wherever in the world you use it from. We have written them in plain English on purpose, but they are still a real and binding agreement, so please read them.
1. Who we are
Loop is operated by Panrock Technologies Ltd, a company registered in England and Wales with company number 17372926, whose registered office is at 24a Aldermans Hill, London N13 4PN, United Kingdom. We trade as “CoParent Loop”, and this app is known as both Loop and CoParent Loop. In these terms, “Loop”, “we”, “us” and “our” all mean Panrock Technologies Ltd, and “you” means the person using the app. You can contact us at any time at hello@coparentloop.com.
2. Who these terms apply to, and where
These terms apply to everyone who uses Loop, anywhere in the world. Loop is operated from the United Kingdom and delivered over the internet. We make no promise that Loop is appropriate, available or lawful in any particular country, and if you use it from outside the UK you do so on your own initiative and are responsible for complying with the law where you are, including local rules on privacy, on recording conversations, and on what you may record or share about a child. You must not use Loop if you are subject to UK, EU or US sanctions or export restrictions, or if you are located in a country subject to comprehensive sanctions. Where the law of your own country gives you consumer rights that cannot be signed away, nothing in these terms removes them: those rights sit alongside these terms and, wherever the two conflict, your mandatory local rights win.
3. What Loop is, and what it is not
Loop is an organisation tool for separated parents: shared calendars, messaging, expense tracking, records, photos and AI-assisted communication support. Loop is not a law firm, a mediation service, a counselling or therapy service, a medical service, a financial service or an emergency service. Nothing in Loop is legal, medical, financial, psychological or other professional advice, and using Loop does not create a solicitor and client, or any other professional, relationship. Loop is not a safeguarding, surveillance or evidence-gathering service: it does not monitor your co-parent, does not verify anything either of you records, and takes no part in your family arrangements. For legal questions about your arrangements, speak to a qualified lawyer in your own country. If you or a child is at risk, contact your local emergency services or a domestic abuse service, not Loop.
4. Your account
You must be at least 18 years old (or older, where that is the age of majority where you live) and legally able to enter into this agreement. You agree to give accurate information when creating your account, to keep your password and device secure, and to tell us promptly if you believe someone else has accessed your account. You are responsible for everything done through your account. One person per account: accounts must not be shared, sold or transferred, including with your co-parent, a new partner or a family member.
5. Acceptable use
You agree not to use Loop to harass, threaten, abuse, stalk, coerce or covertly monitor another person; to post unlawful, defamatory or infringing content; to impersonate anyone; to attempt to access another user’s private data; to interfere with Loop’s security, systems or rate limits; to copy, reverse-engineer, scrape or automate access to Loop; to use Loop or anything it produces to build or train a competing product or an AI model; to upload malware; or to misuse the AI features, including attempts to make them produce harmful content or to extract other people’s information. We may remove content, and suspend or close accounts, where these rules are broken, acting reasonably and, where practicable, with notice, though we may act immediately where there is a risk of serious harm, unlawfulness or damage to Loop or its users.
6. Your content
Everything you add to Loop (messages, records, photos, expenses, schedules) remains yours. You give us the limited, worldwide, royalty-free licence we need to store, process, transmit, display and back up that content in order to run Loop for you and for anyone you have chosen to share it with; that licence exists only to operate the service and ends when the content is deleted. We do not own your content, we do not sell it, and we do not use it for advertising or to train AI models. You are responsible for the accuracy of what you record and you confirm you have the right to upload it. If you reach your storage allowance, or move to a plan with a smaller one, we do not delete anything: everything you have already uploaded stays available to view, download and export, and only new uploads pause until you are back within your allowance or move to a larger plan. The only thing that removes your files is you deleting them, or deleting your account.
7. Children’s information
Loop is designed for parents. When you add information about a child, including their name, date of birth, school, photographs, or health notes, you confirm and promise to us that you hold parental responsibility for that child (or equivalent legal authority where you live), and that recording that information and sharing it with the co-parents, caregivers or guests you link is lawful where you and the child are. If that promise turns out to be untrue and a claim is made against us as a result, section 19 applies. Loop is not directed at children and children must not use it.
8. AI features
Loop’s AI features (including tone checking, suggested rewrites and replies, mediation proposals, message insights, private AI support, call summaries and schedule setup) are automated assistance. They can be wrong, incomplete, out of date or inappropriate for your situation, and the same request can produce different answers. AI suggestions are options, not instructions: you decide what to send, what to agree to and what to do, and you remain fully responsible for those decisions and for every message sent from your account, including messages an AI feature helped draft. AI mediation proposals are conversation aids, not legally binding agreements, arbitration or formal mediation. Do not rely on AI features for legal, medical or financial advice, or in urgent or safety-critical situations. Fair-use limits apply to AI features, and we may change, limit or withdraw them.
9. Records, reports and court proceedings
Loop lets you export reports built from your own records. We do not guarantee that any report, record or export will be accepted by a court, tribunal or other authority in any country, or that it will carry any particular evidential weight. Those decisions belong to the court and depend on rules we do not control. Reports reflect the data you and your co-parent entered; we are not responsible for their accuracy or completeness, and we take no position in any proceedings between you. If a feature is later described as producing verified or tamper-evident reports, verification confirms only that data was recorded in Loop at a stated time, not that its contents are true.
10. Calls and recording
Where Loop offers call recording, transcripts or summaries, you are responsible for using them lawfully. Recording laws differ sharply between countries and, in the United States, between states: some require every participant to consent, others only one, and some prohibit recording outright. Loop asks call participants for consent, but it remains entirely your responsibility to make sure recording is lawful for you and for everyone else on the call, and to use any recording lawfully afterwards. We are not responsible for recordings you make or for what you do with them.
11. Disputes between users
Loop is a tool that you and other people (your co-parent, caregivers, guests) use together. We are not a party to your relationship, your arrangements or any disagreement between you. We do not mediate, arbitrate, judge or take sides, and we are not responsible for what another user does, including what they record, say or share, or what they later do with information they saw in Loop. If a dispute arises between you and another user, you deal with it between yourselves, and to the fullest extent the law allows you release us from any claim arising out of it.
12. Plans and payments
While Loop is in testing, every plan is free. Paid subscriptions, when they launch, will be billed through Apple’s in-app purchase system (or Google Play, if we launch there) under that store’s terms; prices, including any tax, will be shown in the app before you pay, and may differ by country. If you subscribe within three months of launch on an early-bird price, that price is held for twelve months from the date you subscribe; after that it moves to the standard price shown in the app, and we will tell you before it does. Each plan includes an amount of file storage, shown against the plan in the app; what happens if you reach it is covered in section 6. Upgrades apply immediately; downgrades and cancellations take effect at the end of the paid period. Payments and refunds are handled by the app store under its own policies. Where the law where you live gives you a cancellation or refund right, such as the 14-day right of withdrawal in the UK and EU, that right stands, and you exercise it through the store you bought from. Refunds are the store’s to give rather than ours; so if the store turns down a request that we think was fair, write to us at hello@coparentloop.com and we will normally add a free month to your subscription instead. That is a goodwill gesture we choose to make, and it sits on top of the rights described above rather than replacing any of them.
13. App store terms
If you downloaded Loop from the Apple App Store, the following also applies. This agreement is between you and us only, not with Apple, and we, not Apple, are solely responsible for Loop and its content. Apple has no obligation to provide any support or maintenance for Loop. If Loop fails to conform to any warranty that cannot lawfully be disclaimed, you may notify Apple and Apple will refund the purchase price, if any; to the maximum extent permitted by law, Apple has no other warranty obligation in relation to Loop. We, not Apple, are responsible for handling any claim that Loop or your use of it infringes intellectual property rights, any product liability claim, any claim under consumer protection law, and any claim that Loop fails to meet legal requirements. You must comply with applicable third-party terms and with US export law, and you confirm you are not located in a country subject to a US Government embargo or designated as supporting terrorism, and are not on any US Government prohibited-parties list. Apple and its subsidiaries are third-party beneficiaries of these terms and may enforce them against you. Equivalent terms apply to any other app store you obtained Loop from.
14. Availability, testing and changes
Loop is under active development and parts of it are offered on a testing or beta basis. We may add, change, suspend or remove features, and we do not promise that the service will be uninterrupted, timely, secure or error-free, particularly during testing. We may take Loop down for maintenance, and may discontinue it, giving reasonable notice and a window to export your records where we can. We strongly encourage you to keep your own copies of anything critical; Loop’s export tools exist for exactly this. We may update these terms; if we make material changes we will tell you in the app before they take effect, and continuing to use Loop after that means you accept the updated terms. If you do not accept them, you can stop using Loop and delete your account.
15. Security
We take security seriously: data is encrypted in transit and at rest, separation between households is enforced by rules in the database itself, and credentials live on our servers rather than in the app. The Privacy Policy sets this out in full. But no online service can be made perfectly secure, and we do not and cannot promise that Loop will never experience a security incident, unauthorised access or loss of data. You accept that residual risk as an unavoidable part of using any online service; you agree to protect your password and device, to keep your own copies of anything critical, and to tell us at hello@coparentloop.com straight away if you find a vulnerability or believe your account has been accessed. If a personal data breach does occur, we will handle it exactly as the Privacy Policy and data-protection law require.
16. Our intellectual property
Loop, including the app, its software, design, brand, name and logo, belongs to us or our licensors and is protected by intellectual property law worldwide. We give you a personal, limited, revocable, non-exclusive, non-transferable licence to use Loop for its intended purpose while these terms are in force. Nothing here transfers ownership of anything to you. You must not copy, modify, distribute, sell, licence, reverse-engineer or create derivative works from Loop, or remove any notice of ownership, except where the law expressly permits it despite this restriction.
17. Warranties
Loop is provided “as is” and “as available”. To the fullest extent permitted by the law that applies to you, we exclude all warranties, conditions and other terms implied by statute, common law or otherwise, including any implied warranty of satisfactory quality, fitness for a particular purpose, accuracy, non-infringement, or uninterrupted or error-free operation. This exclusion does not apply to anything that cannot lawfully be excluded: if you are a consumer in the UK, the EU, Australia, or any other country with mandatory consumer guarantees, you keep those guarantees in full and this section does not limit them.
18. Our responsibility to you
Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, for any breach of your mandatory consumer rights, or for anything else that cannot lawfully be excluded or limited, and nothing here affects your statutory rights. Subject to that, and to the fullest extent the law allows: we are not liable for losses that were not a foreseeable result of our breaking these terms; for indirect or consequential loss, or loss of profit, business, goodwill, opportunity or anticipated savings; for the outcome of any family, court, immigration or financial proceedings; for decisions you or anyone else makes in reliance on AI-generated content; for content entered, or actions taken, by you, your co-parent or any other user; for third-party services we rely on or link to; or for events outside our reasonable control, including outages at our hosting or AI providers, network failures, strikes, epidemics, war or acts of government. Our total liability to you for all claims taken together is limited to the greater of £100 (or the equivalent in your local currency) and the total amount you paid us in the 12 months before the claim arose. Some countries do not allow some of these exclusions or limits; where that is so, only the ones lawful where you live apply to you, and our liability is limited to the smallest amount that law permits.
19. Your responsibility to us
To the fullest extent the law allows, you agree to cover us for any loss, claim, damage, fine or reasonable cost (including legal costs) that we suffer arising from: your breach of these terms; your unlawful use of Loop; content you upload; information you recorded about a child without the right to do so; your use of recordings, transcripts, exports or reports; and any claim brought against us by another person because of something you did in Loop. This does not apply to the extent the loss was caused by our own breach or negligence, and, if you are a consumer, it applies only as far as the law where you live permits.
20. Ending the agreement
You can stop using Loop and delete your account at any time; account deletion includes the option to export your records first. We can suspend or end your access for serious or repeated breach of these terms, giving notice where practicable. When this agreement ends, your licence to use Loop ends with it. Sections that by their nature should continue, including sections 6, 9, 11, 15, 16, 17, 18, 19, 22 and 23, survive the end of this agreement.
21. Complaints, reports and notices
If something has gone wrong, please contact us at hello@coparentloop.com first, as most problems are resolved faster that way, and we aim to reply within a few working days. You can use the same address to report unlawful content or misuse by another user; we will review reports within a reasonable time and may remove content or suspend accounts under section 5. We will send you notices in the app or by email to the address on your account; you send us notices by email to the address above.
22. Governing law and disputes
These terms, and any dispute arising out of them or out of your use of Loop, are governed by the law of England and Wales, and the courts of England and Wales have non-exclusive jurisdiction. If you are a consumer, this does not remove the protection of the mandatory law of the country you live in, and you may bring proceedings in your local courts where that law gives you the right. If you live in the EU, you can also use the European Commission’s online dispute resolution platform. If you live in the United States, this additional term applies: except for small-claims matters and claims seeking an injunction, you and we agree to resolve disputes by binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, rather than in court, and each of us waives the right to a jury trial and to participate in any class, collective or representative action. You may opt out of this arbitration term by emailing us within 30 days of first accepting these terms, and opting out will not affect anything else in this agreement.
23. General
If any part of these terms is found to be unenforceable, that part is narrowed to the minimum extent needed to make it enforceable, or removed if it cannot be, and the rest stays in force. If we do not enforce a right straight away, we do not lose it. We may transfer this agreement to another company (for example if our business is sold) and we will tell you if we do; you may not transfer it without our consent. These terms, together with the Privacy Policy and any plan details shown in the app, are the whole agreement between us. Except as stated in section 13 for Apple, nobody other than you and us has any right to enforce these terms. These terms are written in English; if we provide a translation, the English version prevails.
Panrock Technologies Ltd, trading as CoParent Loop. Registered in England and Wales, company number 17372926. Registered office: 24a Aldermans Hill, London N13 4PN, United Kingdom. Contact: hello@coparentloop.com.