Support

How do I connect with my co-parent?

In the app, go to Profile → Invite Co-Parent, tick the children to share and send them the code. They enter it when they sign up, or later in Your Circles → Link Parent.

What can my co-parent see?

Only the children you share with them, and the calendar, messages, expenses and records that go with them. Anything you mark private stays yours, and your email and phone number stay hidden unless you switch sharing on.

Can my co-parent remove me?

No. Sharing a child stops only if you both agree, or if you choose to leave it yourself, and everything shared until then stays readable.

How do I delete my account?

In the app, go to Profile → Delete Account. It’s permanently deleted after 30 days, and signing back in before then restores it.

Can’t use the app? Email hello@coparentloop.com from the email address on your account and we’ll delete it for you.

Your profile and private data are deleted. Records you already shared with a co-parent, such as a shared expense log, may stay visible in their account. Encrypted backups cycle out shortly after.

I’ve forgotten my password

Tap Forgot Password? on the sign-in screen and we’ll email you a code to reset it.

Is my data private?

Yes. We never sell it, use it for advertising or train AI on it, and it’s stored in the EU (Frankfurt), encrypted in transit and at rest. The detail is in our Privacy Policy.

What if a court order restricts contact?

Email us at hello@coparentloop.com with a copy of the order and we’ll help.

Fee Waiver Programme

If money is tight, or a court order or support service protects you, we may cover your plan. In the app: Profile › Subscription › Fee Waiver Programme. We decide every request at our discretion, usually within 5 working days, and may ask for more documents or information. Your co-parent is never told.